FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
info@baniantiques.com
Products
We do not sell real gold at the moment, though we may in the future. For now, we sell imitation jewelry made of copper and stainless steel. Most of our pieces are anti-tarnish unless otherwise specified in the product description. They are also hypoallergenic.
Most of our jewelry comes from India, with some pieces also sourced from Pakistan and Dubai.
Bani Antiques is different because we offer premium, anti-tarnish, hypoallergenic imitation jewelry inspired by luxury designs, beautifully packaged and affordably priced.
Shipping
Our online store now offers free 3–5 day shipping within Canada and the U.S., regardless of your order. We also ship worldwide, with international delivery taking 7–10 business days
We offer worldwide shipping—no matter where you are, we’ll deliver to you.
Ground (5–8 days): $10
Next Day Shipping (Canada only): $22
Express FedEx Shipping (U.S. – 2 days): $18
International Shipping: Delivery times and costs vary. Please refer to the checkout page for details.
As soon as we receive your order, we begin processing it for shipment. Orders placed after 12 PM PST will be processed the following business day. Your package will then be picked up by Canada Post, Purolator, UPS, or FedEx and sent on its way to you. Once shipped, you will receive an email with your tracking number
Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at Track@baniantiques.com and we will let you know where your package is.
Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at Info@baniantiques.com
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: Info@baniantiques.com
You are not alone! We’ve tested our jewelry for nickel and lead and while it should be totally safe for you to wear, we cannot guarantee our products will not trigger an allergic reaction.
Returns & Exchanges
You may return unworn jewelry within 7 days of delivery. Please note that a 25% restocking fee will be applied, and original shipping costs are non-refundable. Customers are responsible for return postage. Items must be in their original condition, free from damage or signs of wear, otherwise the refund may be refused. For hygiene reasons, earrings and rings are final sale and cannot be returned or exchanged.
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days. Please note that the 25% restocking fee and any shipping costs are non-refundable. Refunds will be issued back to your original payment method.
Oh no, we are so sorry about that. We will make it right for you. Please email us at: Info@Baniantiques.com
We will provide you with the return address to ship your jewelry back. Please note that it is your responsibility to ensure the item is returned to us safely.
Billing
We accept Visa, MasterCard, and American Express credit cards.
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
Drop us an email at changes@Baniantiques.com and we will update your order as soon as we can.
At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.
We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.
